User Management

The User Management page displays a list of all users and their profile information.

Select User Management in the main menu to access the User Management page. The User Management page is where Administrators can modify user settings, update user information, remove users, change permission levels, and send password reset links.

Altitude has two permission levels for users: Administrator and User. Administrators can add, remove, and edit all users. Users can edit their own information and view other user profiles.

You can check a user’s permission level by opening their User profile, then looking for Permission Level.

Permission levels

Altitude has two permission levels for users: Administrator and User.

The permission level determines what a user can do within the system. You can check a user’s permission level by selecting them from the User Management page, then looking for Permission Level.

Administrators
  • Can create new user accounts.

  • Can delete existing user accounts.

  • Can edit the information and settings of all users.

  • Can see the permission level of any user by visiting their User profile.

Users
  • Can view the profiles of other users.

  • Can only make changes to their own user information. They cannot edit the profiles of other users.

Adding users

Administrators can add new users to their database.

If you have the Administrator permission level, you can add users to your database. To add a user:

  1. Click User Management in the main menu.
  2. On the User Management page, click + Add new user.
  3. On the User Profile popup, enter user information and set user preferences.
  4. Click Save Changes when you're done.

Allowed domains

Your organization needs to approve the domains that can be added to Altitude.

You can only add users with email domains that have been previously allowed by your organization to ensure security and support availability. To update the allowed email domains list, contact Altitude Support.

User limit

The limited number of users for each database helps us keep the reliability of Altitude's uptime.

Each database can have a limited number of users to ensure the reliability of Altitude’s uptime, or based on your contractual agreement. The + Add user button is disabled when your database reaches the limit. To increase the user limit, contact Altitude Support.

Importing users

Administrators can import users into their database.

If you have the Administrator permission level, you can import users to your database. Importing users is useful for adding multiple users at once. To import users:
  1. Click User Management in the main menu.
  2. On the User Management page, click Import users.
  3. On the Import Users with .CSV page:
    1. Click Download sample file to view the ideal formatting.
    2. Reference the sample file as a guide to create your .CSV file.
    3. Format the data according to the guidelines on the page.
  4. Click the upload icon.
  5. Select the prepared .CSV file from your computer.
  6. Once the .CSV file is uploaded, you will be prompted to map the columns.
    1. For each user field dropdown, select the corresponding column heading from your .CSV file.
    2. Complete the mapping for both the User Information and Account Preferences sections.
    Note:

    An error message will appear if the selected column's data doesn't match the expected format.

  7. Below the Review and Import section, ensure the number of validated users matches the number of users you want to import.
  8. Click Import Users. A message will confirm the number of users being created.

Editing users

Administrators can edit users on their database.

If you have the Administrator permission level, you can edit users on your database. To edit a user:

  1. Click User Management in the main menu.
  2. On the User Management page, select a user from the list.
  3. Click the options menu (⋮) and select Edit user profile.
  4. On the User profile popup, enter the updated user information and preferences.
  5. Click Save Changes when you're done.

Resetting a password

Administrators can support their users when resetting their password.

If you have the Administrator permission level, you can reset a user’s password. To reset a user’s password:
  1. Select a user from the list to open the Edit user page.
  2. Click Reset password.
  3. On the Confirm password reset box, click Yes. The user will receive an email with instructions to reset their password.

Removing users

Administrators can remove users from their database.

If you have the Administrator permission level, you can remove users from your database. To remove a user:
  1. Click User Management in the main menu.
  2. On the User Management page, select a user from the list.
  3. Click the options menu (⋮) and select Delete user account.
  4. On the Delete User popup, click Remove User.